FREQUENTLY ASKED QUESTIONS:

ONLINE BANKING

How do I sign up for online banking?
Simply fill out our online banking form that can be downloaded from our website at http://www.unitedsavingsbank.com/online_banking.html and send back to our offices attention online banking manager at 1510 Packer Avenue, Philadelphia, PA 19145 or fax to (215) 467-1149.

I am locked out of my online banking account? What do I do?
Did you forget your user ID or Password? If you forgot your user ID or Password, you can reset yourself online through the online banking log on. When you click on the link to reset your password or user id you will be asked a security question. If you give the right response then you will be emailed your user id and if you need your password you will be given half the password on the screen and the other half via email.

I forgot the answers to my security questions for online banking:
Please contact your local office of United Savings Bank and they will be able to help you get online. Here is a link to our offices http://www.unitedsavingsbank.com/usb_branches.html

BILL PAY

If you are having problems with our online bill pay service please call the support line at 866-224-2853.

LOANS

How can I find out information about my loans such as payments and escrows?
Sign up for online banking or call our loan service department at 215-467-4300.

I need to find out information about subordinating a United Savings Bank Mortgage?
Please call our loan department at 215-467-4300 or email us at usb@unitedsavingsbank.com and we will email you our instructions.

I would like to inquire about getting a mortgage?
Please call one of our branches or the loan department direct at 215-467-4300 x107 or x110.

I need to get a payoff statement for my mortgage?
Please call our loan servicing department at 215-467-4300 x109

SAVINGS

How do I place a stop payment on a check?
Please come in to one of our branch offices or you can place a stop on a check through our online banking service.

My ATM card is lost or stolen?
Please call 1-800-847-2911

How do I change my address?
Stop by one of our branches of United Savings Bank or send a letter to one of our branch offices signed by you indicating your new address and telephone number.

IMPORTANT PHONE NUMBERS

Travel Money Cards or Gift Card Number 1-888-713-3424 or if outside the US call collect 0-804-673-1675 or use the website www.cashpassport.com.

Savings Bonds 1-800-US-BONDS

Bill Pay Support 1-866-224-2853

Lost or stolen ATM or Debit Card 1-800-847-2911